OrderFlowby Lolisoft
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Refund Policy

Last updated: 2026-07-21

This page explains how refund and cancellation requests are handled for purchases of the downloadable Lolisoft OrderFlow plugin package.

Nature of the product

OrderFlow is supplied as downloadable digital software. After a verified Stripe payment, the buyer can receive access to a ZIP package through a secure, short-lived download flow.

30-Day Money-Back Guarantee

You can request a refund for your initial purchase within 30 days of purchase. If OrderFlow does not meet your expectations for any reason, contact info@lolisoft.eu and the refund will be processed. The guarantee is unconditional: you do not need to prove a defect or provide a reason.

The support team may offer help, and you may optionally describe the problem or explain why the plugin did not meet your expectations. Any troubleshooting or feedback is voluntary and is never a condition of the refund.

Before purchase

Before purchasing, you can:

  • review the public product overview and documentation
  • compare compatibility and feature scope on the website
  • contact info@lolisoft.eu with pre-sales questions
  • request trial access when that option is offered

EU consumer withdrawal rights

If you are an eligible consumer buying at a distance in the EU or EEA, you may generally have a 14-day right of withdrawal.

For digital content not supplied on a tangible medium, that right can be lost after performance begins if you first give express consent to immediate supply and acknowledge that the withdrawal right will be lost. If that legal exception is not validly triggered in your case, mandatory withdrawal rights remain unaffected.

Where a statutory withdrawal right applies, you may exercise it through the contact email and any dedicated withdrawal link, button, account, order-status, or return-page function made available in the purchase flow. A valid request should include enough information to identify you and the order. The business will acknowledge the request on a durable medium, such as email, without undue delay.

Defects, non-conformity, and practical remedy flow

Refund handling for digital products is separate from statutory conformity rights. If the delivered package is faulty, inaccessible, or materially not as described, the business may first try to:

  • restore access to the download
  • provide the correct file or a corrected package
  • explain a supported installation step or compatibility requirement
  • bring the digital content into conformity within a reasonable time

If that is impossible, disproportionate, or not resolved within a reasonable time, a partial or full refund, price reduction, or termination may be appropriate depending on the circumstances and mandatory law.

Situations that should be reported quickly

Contact info@lolisoft.eu as soon as possible if:

  • you were charged more than once
  • the secure download link does not work
  • you received the wrong package
  • a reproducible defect materially blocks installation or the advertised core use of the plugin in a supported environment

What does not limit the 30-day guarantee

For an initial purchase requested within 30 days, a change of mind, an unsupported environment, outdated or conflicting software, custom modifications, or a decision not to participate in troubleshooting does not disqualify the request. These circumstances may affect technical support or statutory defect remedies, but not this voluntary money-back guarantee.

How to request a refund

Send the request to info@lolisoft.eu. To identify the transaction, include:

  • the order email address
  • approximate purchase date

You may optionally say whether the download link worked and share a description, screenshots, logs, or reproduction steps. This feedback can help improve the product but is not a condition of the refund.

Timing

Refund requests are handled within 7 business days of receipt. A refund under the 30-day guarantee, or a refund otherwise legally due, is made without undue delay, typically through Stripe using the original payment method. Final settlement timing can also depend on the buyer's bank or payment provider.

License renewal refunds

The extended 30-day money-back guarantee applies to initial purchases only. Renewals and subscription extensions are subject to the statutory 14-day withdrawal right where applicable under EU consumer law. Renewal refunds outside the statutory period are not available unless the digital content is confirmed defective or not as described.

Mandatory rights remain in force

Nothing on this page overrides mandatory consumer rights, including any applicable rights concerning withdrawal, conformity of digital content, statutory remedies, chargebacks permitted by law, or complaint procedures under the law of the buyer's country. The GPL license terms for the plugin code also remain unaffected by refund handling, support status, or commercial download access.