OrderFlow — support, downloads and updates

For installation, connection problems and reproducible plugin issues, contact info@lolisoft.eu. Product website: OrderFlow by Lolisoft.

Download your purchase again

Open the customer account and sign in, or register with the same email address used at checkout.
Confirm the email address using the verification message. An unverified account does not show purchases; use Resend verification email if needed.
Open Your purchases and select Download for the paid OrderFlow purchase.

Download links are time-limited. Generate a fresh link from the account instead of repeatedly using an expired one. The service verifies purchase ownership, payment and current download access. A refunded or otherwise ineligible purchase may no longer allow a download; temporary verification failures can also prevent access.

If a purchase is absent, check the checkout email and verification state first. Contact support with the purchase reference and email address if it still cannot be found. The purchase dashboard provides downloads; it does not display a recoverable full license key.

Activate and inspect update access

If you have received an OrderFlow license key, open Allegro Sync → License, enter it and choose Save and activate this site. Inspect the displayed license status, production-site usage, update entitlement and last check. If the key is missing, ask support using your purchase reference.

The license screen distinguishes the installed plugin from access to new updates. Order import, synchronization and other installed features continue to work if update entitlement ends or the licensing service is unavailable. New update packages can be withheld until entitlement is restored. Trial/demo packages have their own documented feature and expiry limits.

Use the update end date and site limit displayed for your license and the terms of your purchase. Recognized staging/development hostnames are exempt from the production-site count. If moving a licensed production installation, use Release this site on the old installation before activating the new one; ask support if the old site is unavailable.

Update a working store

Read the changelog, separating released versions from Unreleased notes.
Back up the database, files and the currently installed package. The plugin's settings export excludes credentials and is not a complete store backup.
Finish or deliberately pause the active sync. Test the new package on staging where practical, using the appropriate Allegro environment.
Install an entitled update through WordPress when offered, or upload the authorized plugin ZIP using WordPress's replacement flow. Do not uninstall as a routine update step.
Check the plugin version, active account, connection, sync directions, order import window and Health. Run one offer sync, review an order and confirm a scheduled task completes.

Keep the previous backup until the updated workflow has been verified. Disabling the plugin clears scheduled work; after reactivation, verify schedules. Erase Data on Removal is an uninstall cleanup option for plugin settings, logs and history. It is not required for an update.

Find the cause of a problem

Symptom	First checks
Cannot connect	Correct environment, active profile, fresh quick-setup code, or matching manual-app return URL; then Verify Connection / Health.
Product skipped or content unchanged	Offer ID, mapping, import filters, skip-existing and overwrite rules, content direction, product exclusion and overrides.
Wrong price or stock	Global and per-product direction, markup and stock buffer; identify which system was edited.
Missing or unexpected orders	Enable Orders Sync, saved purchase-date window, active account and Logs; do not assume import means payment was completed.
Task appears stalled	Current task state, History, Logs, scheduler execution and hosting benchmark. Keep the browser open for foreground/optimized runs.
Missing recurring task	Restore recurring schedule in Health, then observe an actual execution.
Download/update unavailable	Verified checkout email and paid purchase for downloads; License status and update entitlement for WordPress updates.

Pause and stop operate at safe checkpoints. Resume retains the saved account and import mode. If an API or queue request failed, correct the underlying issue and refresh status before retrying. See daily operations for recovery steps.

What to send to support

Include the plugin, WordPress, WooCommerce and PHP versions; the action and time of failure with timezone; Production or Sandbox; the relevant account label; an offer/order reference if needed; and a short redacted error excerpt from Logs or History. Describe the expected result and the actual result, including recent hosting or plugin changes.

Never include passwords, one-time codes, client secrets, OAuth tokens, a full license key, download tokens or unnecessary buyer details. Redact personal data in screenshots and logs.

Support covers installation guidance, Allegro connection troubleshooting, sync diagnostics and reproducible plugin bugs on supported configurations. Custom development, third-party rewrites, server administration, marketplace policy decisions and recovery from unrelated database edits are outside that scope.